You will need to create a smartphone app account in order to log in to the Android or iOS app to validate tickets.

If you need other people to validate tickets, they will also need to have a smartphone app user account created for them.

To create the account, go to the Users page.

Click on the Add User button under the Smartphone App Users section.

On the new page, fill out the form with their details, and grant access to specific events, and permissions.

Users can log in either using a username and password, or passkeys (secure passwordless authentication), or from other Single Sign-On platforms such as Google, Microsoft, LinkedIn, Apple, and Facebook.

If Single Sign-on is required, the email address entered on the form should also be associated with the sign-on platform.

Instructions on how to complete the sign-on setup will then be emailed upon submission of the form.

Making Changes

To make changes to a smartphone user account, go to the Users page.

Find the record you want to edit, under the Smartphone Users section, then use the Actions menu to find the correct option to use.

Sharing Access

You can share access to an account by generating a special URL and QR Code. Users with this QR Code or URL will then be able to log in directly to the account without facing login prompts.

To generate this QR Code and URL, go to Actions > Share Access.

The post Smartphone App Accounts appeared first on Ticketing.events.

If you want to collaborate with others, you can add them to your account as sub-users.

When adding them, you can define the level of access each user needs, and how long the access will be required.

Users can log in using an email address and a password, or passkeys (secure passwordless authentication), or use a sign-on service (SSO) from Google, Apple, Microsoft, LinkedIn, or Facebook.

Note: sub-users can only log in to the web app. For smartphone app access, create smartphone app accounts.

To set up the sub-users, go to the Users page.

Scroll down to the second table, then click on the Add User button.

On the new page, fill out the form, and choose the permissions needed.

The post Team Accounts appeared first on Ticketing.events.

Ticketing.events makes running and managing ticketed events simple.

Log in or create an account.

To create your first event, you’ll need the following:

• Name and description of the event
• Day and time of the event
• Venue details
• Type of tickets, their description, and prices
• Some promotional images

Here’s a video that gives a quick overview of the event setup process.

Getting paid

If you want people to pay for the tickets, you’ll need a payment gateway account from one of the many gateways that we support.

We currently support PayPal, Stripe, Square, 2checkout, Worldpay, Paymill, CCAvenue, Instamojo, PayUMoney, PayU, Alipay, and AsiaPay(PayDollar, SiamPay, & PesoPay).

Inviting attendees

Once you’ve published an event, you can invite people to attend it by importing a CSV list with contact details or sharing your event page on social media, email, etc.

When people book tickets, they’ll receive an email with a QR code.

This QR code is what they’ll present on the event day for ticket validation.

Desktop App

If you use Google Chrome, you can access your account from a desktop app.

Simply install it when prompted to, from your account or the browser.

Account Security

Passkeys – Secure Passwordless Authentication

Passkeys are digital credentials that replaces passwords for authenticating users on websites and apps.

They offer a faster, easier, and more secure sign-in experience compared to traditional passwords. They’re incredibly easy to use and intuitive, eliminating the need for complicated password creation processes and the hassle of remembering them. Plus, they’re unique to each website or application, so you don’t have to worry about someone using your passkey to access other services.

Passkeys use cryptographic key pairs, with the private key stored on the user’s device and the public key on the website or app’s servers.

This means that a user can sign in using a biometric such as a fingerprint or facial recognition, or a PIN or pattern, instead of a password.

Passkeys are available on both the web and the smartphone app, so you can have smartphone app users and web app sub-users register for them.

To set up one for your web account, go to the Profiles page > Security > Actions > Add a Passkey.

To set up another for the smartphone app, swipe left > Security > Enable Passkeys.

To require your subusers and smartphone users to use passkeys when setting up their accounts, choose Passkeys under the Login Method.

Two-factor Authentication

Two-factor authentication (2FA) is an identity and access management security method that requires two forms of identification to gain access to an account.

If logging in with a password, you can enable two-factor authentication, which will require you to enter a one-time code from a Google or Microsoft Authenticator app.

Two-step authentication is available for the web app users who log in using passwords.

To set it up, from the Profiles page, go to the Password tab, then select the Enable Two-Factor Authentication option.

Note – you’ll need to use Google’s or Microsoft’s authenticator apps to scan the QR code displayed, then get the code to use on the form.

Biometric Security

On the smartphone app, you can enable fingerprint or face ID login.

To do so, swipe left > Security > Enable Fingerprint / Face ID login.

Note – passkeys offer this layer of security.

Single Sign On

On both the smartphone and web app, users can log in using their Google, Microsoft, Apple, or LinkedIn account.

When setting up accounts for others, you can enforce a single sign-on as a login method.

Account Closure

To close your account, fill out this form, then follow the further prompts shown.

The post Event Organizers appeared first on Ticketing.events.

If you are a charitable/non-profit organization, you can get your account approved as such.

Approved accounts do not incur our service charges. They do, however, incur transaction fees from the payment processors.

To get approved, log in to your account then go to this page, and fill out the form.

Once the form has been submitted, automated emails will be sent to the email address specified on the form. These emails will require the recipient to confirm their consent. Without this consent, the account will not be approved.

The post Charity Account appeared first on Ticketing.events.

As an attendee, you can create an account, on Ticketing.events, to manage all the tickets booked through the platform.

Log in or sign up for your account using the email address that you purchased tickets with. You can also sign up using Google, Facebook, Microsoft, Apple, etc, as long as the email address associated with those platforms is the same as the one used to purchase tickets.

Inside your account, you will be able to see all the tickets in one place.

Under the Actions menu, there are options to manage the tickets, make changes, or view event privileges if any.

Managing Tickets

On the tickets table, find the tickets that you’re interested in, then go to the Actions > Manage Tickets option.

On the page that follows, you can:

• Change the name of the attendee or invite other guests, in cases where there are multiple tickets.
• Email, view, print, or save the ticket to Passbook/Wallet or NFC tags.
• Delete the ticket.
• If enabled by the event organizer, request refunds.

Profile Changes

To edit the profile details the event organizer has and can see about you, including your contact preference, go to the Edit Ticket Profile option.

Event Privileges

If the event organizer has set up perks based on the ticket types that you have, go to the Event Privileges option or page to view them.

Deals & Offers

If the event organizer has set up discount offers to be redeemed from local businesses, you can claim them in your account and use your ticket to redeem them.

Membership

You can join memberships from those who have organized them on our platform.

The membership entitles you to claim rewards such as discount on tickets, access to exclusive tickets, and any other reward set up by the organizer.

If the organizer has made discounts or exclusive tickets available, when booking tickets, enter your membership code on the form.

You can type the membership code on the text box, or scan your QR code membership pass from a camera or upload a screenshot of it.

From your account, you can find the memberships that you have joined and its details, renew those that are expiring, change the member’s name, download passes, etc.

Donations

If you have donated any money from our platform, you can view when such donations were made, amount donated, the fundraising cause, and who organized it.

Contacting The Event Organizer

Option 1

If you’re logged in to your Attendee account, go to the Contact option, under the Actions menu, to find the event organizer’s email address.

Option 2

If you have an e-ticket, you can also find their contact details in the Event Organizer Info section.

Alternatively, you can also contact the event organizer using the contact form from the event’s page itself.

Option 3

From the event page where you booked the ticket, go to Options > Contact.

NFC Tags

You can save your tickets to NFC tag wearables such as wristbands, bracelets, key fobs, badges, lanyards, etc.

Saving tickets to NFC tags can be useful for offline access, e.g. when you don’t want to print tickets or don’t want to rely on the smartphone.

To write to NFC tags, click on the “Save To NFC Tags” button from your e-tickets or ticket management page.

On the subsequent page, you’ll have the option to use our iOS and Android apps or Chrome For Android browsers.

Use the relevant buttons to write to the NFC tag, then verify that the tag was encoded correctly.

Our apps don’t lock the NFC tags, so you can reuse them for other data, etc.

App

If you use Google Chrome, you can access your account from a desktop or smartphone app.

Simply install it when prompted to, from your account or the browser.

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