You can accept card and cash payments at the door if you set up your payment settings using Stripe or Square.

With card payments, you can use a supported Point-of-Sale (POS) terminal reader to capture the payment. These include contactless, chip & pin, and swiped cards.

Setting Up POS Transactions

Ticket Sales Transactions

The process of setting up tickets for POS transactions is the same as that for online transactions.

Both POS and online tickets can be run at the same time.

With POS tickets, you may want to make use of the Private Ticket field so that these tickets have custom pricing that is not available publicly with the online option.

The POS tickets will be served from a different page, from which your team members, who are logged in to their ticketing.events account can use.

To get the link to the POS tickets, from the Events page, find the desired event, then go to its Actions menu.

Under this menu, go to the Ticket Links option.

Donation Transactions

For donations, from the Fundraise page, go to Actions > Manage Existing Fundraisers.

On the subsequent page, under the Actions menu on the table, go to Donation Page Links.

Use the In-person Donations URL to execute transactions.

Membership Subscription Transactions

From the Membership Passes page, under the table, go to Actions > Subscription Links.

Use the In-person Membership URL to execute transactions.

Using Stripe For In-person Payments

First, check if Stripe supports in-person payments in your location.

Secondly, acquire their Smart Readers, and ensure that they support JavaScript integration, e.g Stripe Reader S700 and BBPOS WisePOS E types.

Consult Stripe’s documentation for the latest smart reader support updates.

Once you have acquired the smart reader, you will need to register it. This can be done directly from Stripe’s dashboard.

Alternatively, you can also register the smart reader when using our POS ticket sales link.

In your ticketing.events account, set up Stripe as the payment processor, and make it the default for processing transactions.

Processing Stripe Transactions

From the in-person URLs, follow the wizard steps until you are prompted to choose a smart reader that you have already registered.

If none has been registered, or wish to add a new one, click on the Register Readers button.

Whenever you want to refresh the list of available smart readers, click on the Reload Readers button.

Once you have selected a reader, under the Available Smart Readers dropdown, ensure that it’s available and a connection has been made.

Click on the Complete button then present the smart reader to the customer for it to capture the payment.

If the transaction is successful, the page will redirect to a confirmation page.

For example, for a ticket sale, the customer can then check their inbox and spam folder for the e-tickets. Alternatively, they can scan the QR code shown on the confirmation page to download their tickets.

Using Square For In-person Payments

Install the latest version of the Square Point of Sale application from the Google Play Store or the Apple App Store.

Set up the Square POS as required.

In your ticketing.events account, set up Square as the default payment processor.

Processing Square Transactions

On the same device with the Square POS app, open the in-person POS URL from a browser.

Follow the wizard steps.

The Square POS app will then open and prompt you to capture the payment from the customer.

Once that’s complete, you will be redirected to a confirmation page.

For example, for a ticket sale, if the transaction is successful, the customer can then check their inbox and spam folder for the e-tickets. Alternatively, they can scan the QR code shown on the confirmation page to download their tickets or manage them.

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For all paid-for tickets, we charge USD $1 for each ticket sold.

The payment processor that you use will also charge for the transaction fees that they process.

You can use our fee calculator here to figure out how much you will earn after the deductions or passed-on fees are made.

Depending on the payment processor that you use, our service charges are deducted either from a card associated with the account or from the processor itself. These deductions are only made after a successful sale.

The post Service Charges appeared first on Ticketing.events.

There are two ways to make refunds to attendees.

1. Automated means through the platform
2. Through the payment gateway

Automated refunds

The platform can be set up to allow attendees to request refunds for themselves. This is ideal for situations that require mass refunds.

This automated refund feature only works for 2checkout, Worldpay, Stripe, Square, AliPay, PayU, and Instamojo. For all other payment gateways, use the payment gateway’s dashboard.

To enable it, go to the Events page. On the table go to the event’s Action > Edit Event > Edit Ticket Page option.

On the tickets page, on the ticket’s spreadsheet, indicate on the Refundable column by, setting to “Yes”, the tickets that should be refunded.

Also, indicate whether the platform should make full or partial refunds under the Refund Type section.

On the attendees’ side, to make the refund request, they need to click on the Request Refund button from their tickets’ management URLs or accounts.

If the request is valid, the platform will inform the integrated payment gateway to issue a refund.

Payment Gateway Refunds

Refunds can be made using the payment gateway’s dashboard.

To do so, log in to your payment gateway account, find the transaction or customer, then follow the prompts to initiate refunds.

For example, for PayPal transactions, see – https://www.paypal.com/uk/webapps/mpp/send-refund.

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Ticketing.events platform supports a number of payment gateways and offers integration with them.

These include:

• Stripe – available globally; SCA ready
• Square – available in the US, UK, Ireland, France, Spain, Canada, Australia & Japan; SCA ready
• PayPal – available globally
• PayU – available in Poland
• AsiaPay – (PesoPay, SiamPay, PayDollar) available in Asia.
• PayUMoney – available in India
• FPX – available in Malaysia
• Digital Wallets – Apple Pay, Google Pay, Microsoft Pay
• Alipay – available in China and Hongkong
• Przelewy24 – available in Poland
• Giropay – available in Germany
• EPS – available in Austria
• Bancontact – available in Belgium
• Blik – available in Poland
• iDeal – available in the Netherlands
• GrabPay – available in Singapore and Malaysia
• WeChat Pay – available in China and Hong Kong
• Cash App – available in the US and the UK
• Paystack – currently available in Nigeria, Ghana, South Africa, and Kenya. Supports card payments, mobile money (M-pesa, MTN, Airtel/Tigo, Telecel), bank transfers, QR payments, USSD payments, etc.
• Razorpay – available in India, Malaysia, and Singapore

All these payment gateways will enable you to receive money directly from the attendees. Many of them do charge debit or credit cards.

The post Supported Payment Gateways appeared first on Ticketing.events.

Setting up a payment gateway integration

We support a number of payment gateways.

To set up the payment gateways, go to the Payments page.

Choose the desired gateway, then follow the setup guidelines shown.

Passing on charges

You can have the attendee pay the gateway’s transaction fees, and our service charges. These passed-on charges are added to the total amount payable after the tickets have been summed up.

Transaction Fees

To pass on the gateway’s transaction fees, for example with Stripe, choose “Yes” under Pass On Stripe Charges.

Enter the transaction fees that should be added to what the attendee pays.

The fees the gateways charge are listed on their respective websites.

Service Charges

To pass on our service charges, choose “Yes” under Pass On Ticketing.events Service Charges.

Testing payments

During the initial payment gateway set up, you will be able to make test payments by indicating so on the form.

Note: this feature, may not be available for some gateways.

To make test payments at another time, go to the Payments page. Find the integration set up you want to test, then go to Actions > Test Payments.

On the new page, if a Test Payment checkbox is displayed, tick it,

When making the test payment, you will need to use your gateway’s test credentials on the payment gateway setup form.

Once the test is complete, update the credentials to the live/production ones.

Making changes

To make changes go to Action > Edit.

When making changes, and you have more than one payment gateway set up, ensure that one of them is the main one for accepting payments.

Check the Default Gateway checkbox.

Viewing Transactions

You can view successful transactions from the Payments > Transactions page.

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