In order to view attendees and their details, you need to go to the Attendees page.

On the Attendees page, choose the name of the event from the dropdown menu at the top.

Attendee details will then be shown on the table. These details include the names, contact information, such as email addresses and mobile numbers, and the number of tickets purchased.

If you have set up custom fields, the option “Show On Attendee Table” set to “yes“, then the captured details will also be shown on the table.

The details shown on the table can be filtered based on a number of criteria.

Imported Attendees

When this option is selected, attendees that you manually added will be displayed on the table.

Ticket Buyers

When this option is selected, details of those who booked their own tickets will be shown on the table.

Note – ticket buyers are not necessarily the people who will attend the event in person.

Attendees by Ticket Types

This option will show the details of the attendees (or ticket buyers) for specific ticket types that you have set up.

Searching for attendees

You can search for attendees using either their names, email addresses or mobile numbers.

Note – anything displayed on the table including custom fields that have been configured to be displayed on the table can be searched.

To make a search, use the search field on the table.

Exporting attendee details

Attendee contact details along with any captured custom fields details can be exported as CSV files.

For exporting options, see the Exporting Data article.

The post Viewing Attendees appeared first on Ticketing.events.

From the Attendees page, you can export data to CSV files.

On the Attendees page first, select the event from the dropdown.

On the table, go to Options then choose the desired export option.

Exporting contact details only

Data exported will show the attendees’ names, email addresses, and any other custom field data that was captured.

Exporting contact details + Ticket Details

Data exported will show the attendees’ names, email addresses, ticket names, ticket purchase dates, and any other custom field data that were captured.

Exporting contact details + Money Spent

Data exported will show the attendees’ names, email addresses, ticket names and quantities, ticket purchase dates, discount amounts, coupon codes used, taxes paid, and any other custom field data that were captured.

Exporting contact details (attended event)

Data exported will show the attendees’ names, email addresses, and any other custom field data that were captured for those whose tickets were validated.

Exporting contact details (non-attendance)

Data exported will show the attendees’ names, email addresses, and any other custom field data that were captured for those whose tickets were not validated.

Exporting contact details + Ticket IDs

Data exported will show the attendees’ names, email addresses, QR code ticket IDs, and any other custom field data that were captured.

Exporting contact, location & ticket names

Data exported will show the attendees’ names, email addresses, cities, ticket names, and any other custom field data that were captured.

The post Exporting Data appeared first on Ticketing.events.

From the browser (web app)

Details of the attendees who have had their tickets validated can be viewed and exported from the Ticket Validation > Checked-in Attendees page.

To export the details of those who attended, from the checked-in attendees’ table, go to Options > Export Attended.

From the smartphone app

From the phone app, on the Validation Options screen, scroll to View History.

Viewing non-attendance details

Details from those who did not attend an event can be exported from the same Checked-in Attendees page.

From the table, go to Options > Export Non-attendance.

Syncing with Google Sheets or Excel Online

Attendance details can be synced with either Google Sheets or Excel Online in real-time.

From the Integrations page, choose the spreadsheet platform that you want to sync with.

If it’s not connected to your account, first do that then follow all the authentication and connection prompts shown.

If the spreadsheet platform is already connected to your account, click on the Settings button.

On the Settings page, choose the spreadsheet, and the worksheet, then ensure the “Check-in Logging” checkbox is checked.

Note: when the syncing is active, the platform will automatically create a worksheet, to log the attendee details, using the spreadsheet file that you nominate to use.

The post Checked-in Attendees appeared first on Ticketing.events.

To resend tickets to an attendee, from the Attendees page, go to Action > Resend Tickets.

Resending tickets to all attendees

To resend tickets to all attendees at once, from the Attendees table, go to Options then click on the Action Resend Tickets To All option.

The post Resending Tickets appeared first on Ticketing.events.

Editing profile details

To edit an attendee’s detail, go to Actions > Edit.

Adding tickets

To add tickets to an attendee, go to Actions > Add Tickets.

Removing tickets

To remove tickets go to Actions > View Profile.

On the Profile page, under the Upcoming Events, go to the More Options menu.

Click on Remove Some Tickets.

On the pop-up that appears, click on the icon besides the ticket’s name.

Then choose the quantities to remove and submit the form.

When a ticket is removed, it will no longer be valid when scanned. The attendee will receive an email informing him/her of the removed ticket.

Removing a ticket does not issue refunds.

Viewing tickets

To view the tickets the attendee holds, under the Upcoming Events, go to the More Options menu then click on View Tickets.

On the pop-up that appears, click on the View button beside the ticket’s name.

This action will lead you to a page where the ticket can be managed.

This URL of that page can be shared with the attendee should they wish to make changes or access the tickets by themselves.

From those URLs, attendees can:

• create an account, if they haven’t done so already, and view all their tickets in one place;
• invite guests or change who will be attending the event;
• email, print or add tickets to Passbook/wallet apps.

The post Making Changes To Attendees appeared first on Ticketing.events.

Note – if you prefer to have the attendees obtain tickets themselves, share your event’s published URL.

Adding tickets to a single attendee

To add tickets to existing attendees, go to the Attendees page, choose the event, find the attendee on the table, then go to Actions > Add Tickets.

On the Add Tickets page, choose the tickets to add.

To add tickets to new attendees, when filling out the form, check the Add Tickets checkbox, then proceed to choose the tickets.

Adding tickets to many attendees at once

Tickets can be allocated to many attendees at once using a CSV file.

This option allows you to have the platform either email the e-tickets automatically, generate links to the e-tickets that you can email using a different platform, or enable you to print the e-tickets.

From the Attendees page, go to Actions >Import Many Attendees.

On the new page, upload a CSV file with the attendee details. At a minimum, you need their first and last names and their email addresses.

Click on the Add Tickets to Attendees checkbox, then choose the relevant ticket options.

Adding tickets to a couple of selected attendees

Another way to add tickets to multiple attendees is by selecting them from the table using the checkbox, then clicking on the Ticket Selected button.

Adding tickets via automated workflows

Using Zapier

Using Zapier, you can automate how attendees get tickets allocated to their profile.

This can be done, for example, when editing a Google Sheet, MailChimp list, etc, attendee details can automatically be retrieved from it and used on Ticketing.events to issue tickets.

You first need to set up a Zap trigger.

After that, choose the app Ticketing.events, and the action Create Attendee With Tickets.

Click on Continue, then authenticate your account.

In the step that follows, map data from your Zap trigger on to the fields that you want to populate automatically.

Proceed to then test the integration, and turn the Zap on.

Using Microsoft Power Automate

Given an Excel Online spreadsheet with attendee details such as names and email addresses, first, convert the spreadsheet to a table.

Note – if using another spreadsheet such as a Google Sheets one, these table steps are not necessary. Your spreadsheet, however, will need to have row headers/titles.

To create a table on Excel Online, go to Insert > Table.

When prompted to confirm if the table has headers, ensure the checkbox is checked.

Rename the table by going to Table Tools > Design > Table Name. Make a note of the new name as it will be used later during the flow setup.

In your Power Automate account, go to My Flows.

On the new page, click on New, then choose Scheduled – from blank.

In the prompt that appears, enter a name for the flow, then choose a schedule e.g every hour.

On the new page, click on the New Step button, then depending on your choice, search, and select Excel or Google Sheets connector.

Under Excel Actions, choose “List rows present in a table”.

If using Google Sheets, you would choose “Get rows”, then follow the prompts to choose the location of the file, and sheet.

With Excel, you would then be presented with a prompt to choose the location of the file, and the name of the table.

Once that is done, click on the New Step button, then search for “Ticketing.events” connector.

Under its Actions option, choose “Add tickets to attendees”.

On the prompt that then appears, populate the form with your event details.

When it comes to the attendee details section, use dynamic content from the Excel rows.

If presented with an “Appy to each” prompt, click on the “Add tickets to attendees” title to expand the content of the connector.

After that, proceed with adding more dynamic content for the remaining fields.

Once that’s done, save the flow set up, ensure there are no warnings under the flow checker, then test.

After a successful test, attendees will receive emails with their e-tickets.

The post Adding Tickets appeared first on Ticketing.events.

Adding attendees from your account

From the Attendees page, go to Actions then choose one of the options.

Adding Individual Attendees

To add a single attendee, one by one, go to the Add One Attendee option, then fill out the form on the subsequent page.

To add tickets to the attendee, check the Add Ticket checkbox, then follow the prompts to add the available tickets.

Importing Attendees

To import many attendees, you can use a CSV file that should contain the names and email addresses of the attendees. Use the Actions > Import Many Attendees option.

On the new page, upload your CSV file, then indicate how the data is structured within it.

If you want to add tickets too, whilst importing the attendee, check the Add Tickets checkbox.

Choose the ticket details, then continue filling out the rest of the form.

Automatically adding attendees from other apps or platforms

Using Zapier, you can automate how attendees are added to your account. For example, you could edit a Google Sheet row, and have the data on that row automatically used to add an attendee to your event.

You first need to set up a Zap trigger.

After that, choose the app Ticketing.events, and the action Create Attendee.

Click on Continue, then authenticate your account.

In the step that follows, map data from your Zap trigger onto the fields that you want to populate automatically.

Proceed to then test the integration, and turn the Zap on.

The post Adding Attendees appeared first on Ticketing.events.