This feature can be used for both new and existing attendees.

For new attendees, from the Attendees page, go to Actions > Import Many Attendees.

On the import page, select the event, upload your CSV file with the attendee details, and choose the event tickets and date.

After that, choose the Download Ticket URLs option.

Once your attendee details have been imported from the confirmation message, download the CSV file to use with your mail merge.

The CSV file will contain the names of the attendees, a URL to their ticket page, and a URL for the QR Code itself.

For existing attendees, from the Attendees table, go to Options > Download Ticket URLs.

Mail Merge With Outlook

What you need:

• Microsoft Word
• Microsoft Excel
• Outlook (desktop app)
• Your CSV file should have at least: First Name, Last Name, Email, QR_URL

Steps:

1. Open Excel
   • Open your CSV in Excel.
   • Ensure your columns are labeled: First Name, Last Name, Email, QR_URL
   • Save as .xlsx (if it’s still .csv)
2. Open Word
   • Go to Mailings tab → Start Mail Merge → Email Messages
   • Click Select Recipients → Use an Existing List → choose your Excel file
3. Write your message e.g Hi «First_Name», Here's your event ticket: <img src="«QR_URL»" alt="Your Ticket QR Code"> See you soon!
4. Finish & Merge
   • Click Finish & Merge → Send Email Messages
   • To: Email
   • Subject line: “Your Event Ticket”
   • Mail format: HTML
   • Hit OK, and emails go via Outlook.

Mail Merge With Gmail

Tools: Use [Google Workspace add-ons] like:

• Yet Another Mail Merge (YAMM)

Steps with YAMM:

1. Google Sheets
   • Open Google Sheets
   • Import your CSV (File > Import > Upload CSV)
   • Columns: First Name, Last Name, Email, QR_URL
2. Compose an email in Gmail
   • Write a draft in Gmail and use variables like: Hi {{First Name}}, Here's your ticket: <img src="{{QR_URL}}" alt="Your Ticket QR Code"> Thanks!
3. Back to Google Sheets
   • Click Extensions → Yet Another Mail Merge → Start Mail Merge
   • Select your draft email and hit send.

The post Mail Merge For Tickets appeared first on Ticketing.events.

Event Privileges is a feature on the Ticketing.events platform that enables you to grant ticket holders special privileges based on the type of tickets that they have.

For example, you can create season tickets by granting repeat access to an event; or offer perks and other rewards to those who hold a specific ticket.

The same tickets used to admit the attendee to the event are also used to authenticate access to the privileges.

Setting up event privileges

To set up Event Privileges, go to the Events page. On the table, go to Actions > Event Privileges.

On the Event Privileges page, click on the Actions > Add Event Privileges button.

On the new page, fill in the form according to the guidelines below.

• Event – choose your event.
• Grant Access To – describe what the privilege or perk is. This will be displayed when validating tickets.
• Valid From – indicate when the privilege should begin.
• Valid To – optionally indicate when the privilege should end.
• Frequency – enter how many times the privilege should be redeemed. Enter 0 for limitless.
• Allowed Tickets – choose the ticket names that should have access to the named privilege.

To view what privileges have been set up or to make changes, go to the Event Privileges page.

Learn how to validate tickets with Event Privileges.

The post Event Privileges appeared first on Ticketing.events.

To reset the tickets go to the Events page.

On the table, click on the number of tickets sold.

On the page that follows, go to the Actions > Reset Tickets option.

On the new page, fill out the form.

Under the Event Dates, choose the past date and time.

After that, choose the tickets that you want to reset.

Under the Valid For Date, choose the new date and time the tickets should be valid for.

The post Resetting Tickets appeared first on Ticketing.events.

The access can be set based on a number of criteria. For instance, access can be set either for anyone who books a ticket, only for those with specific email addresses or email domains, or for those who have booked tickets from a previous event.

To set grant ticket access and set ticket limits, from the Events page, find the event on the table, then go to Actions > Edit Tickets Page.

On the spreadsheet section, go to Options > Ticket Access & Limits.

Setting up ticket limits for anyone

To set the maximum number of tickets anyone can book, find the row with the desired ticket name, then choose Anyone Can Book from the second dropdown menu.

In the last dropdown menu, choose the maximum number of tickets allowed per person. If no limit is required, set it to Unlimited Tickets.

Setting up ticket access and limits for those with specific email domains

In some cases, you may wish to allow only those who have a certain email domain to register and book tickets. For example, work domains, school or university domains, etc.

To set this access and limitation up, find the row with the desired ticket name, then choose Only Those With The Following Email Domains from the second dropdown menu.

In the options field, enter comma-separated domain names, e.g. harvard.edu, nyu.edu.

In the last dropdown menu, choose the maximum number of tickets allowed per person. If no limit is required, set it to Unlimited Tickets.

Setting up ticket access and limits for those with specific email addresses

You can also set up limits for those with specific email addresses. For example, you can create a ticket for volunteers.

To set this access and limitation up, find the row with the desired ticket name, then choose Only Those With The Following Email Address from the second dropdown menu.

In the options field, enter comma-separated email addresses.

In the last dropdown menu, choose the maximum number of tickets allowed per person. If no limit is required, set it to Unlimited Tickets.

Setting up ticket access and limits for those who have tickets from a past event

You can grant access to tickets that only those who have a ticket from a past event can book. For example, you could offer a discounted ticket only for those who have been to a past event.

To set this access and limitation up, find the row with the desired ticket name, then choose an event from the Those Who Attended A Past Event section from the second dropdown menu.

In the last dropdown menu, choose the maximum number of tickets allowed per person. If no limit is required, set it to Unlimited Tickets.

Setting up ticket access and limits for those who have joined a membership

You can grant access to tickets that only those who have joined a membership. For example, you could offer exclusive tickets to members and limit how many each can have.

To set this access and limitation up, find the row with the desired ticket name, then choose a membership from the Membership section from the second dropdown menu.

In the last dropdown menu, choose the maximum number of tickets allowed per person. If no limit is required, set it to Unlimited Tickets.

Setting up ticket access using Access Codes

You can set up multiple access codes such that without them, tickets cannot be booked.

To do so, use the custom fields with Access Code Answer Type.

The post Setting Up Ticket Access And Limits appeared first on Ticketing.events.

The platform makes it easy for you to create new events by simply copying attributes from an existing one.

To do so, go to the Events page, then find the existing event that you want to copy.

Go to its Action menu, then click on Copy Event.

In the pop-up that appears, choose what you want to be copied, then click on the Copy button.

The post Copying Events appeared first on Ticketing.events.

You can enter coupon codes that attendees can use to redeem discounts.

Discounts can either be based on a percentage or a fixed amount.

The coupons can have their validity set to expire at a date in the future, or only after a specified minimum amount has been spent.

Setting up the coupons

From the Events page, find the event on the table, then go to Actions > Edit Event > Edit Tickets Page.

On the new page, fill out the spreadsheet with your preferred settings.

• Ticket Type / Ticket Name – choose either Paid Ticket for all paid-for tickets or enter a specific ticket name.
• Discount Type – choose to offer a fixed deduction or a percentage-based one.
• Discount Value – enter the value of the discount that corresponds to the Discount Type setting.
• Coupon Code – specify the coupon code
• Valid Until – if specified, the coupon will expire past the specified date.
• Minimum Spend Amount – if a number is specified, the total amount the ticket buyer pays should be equal to or greater than what’s specified, for the coupon to be valid.
• Limit Per Buyer – indicate if the same coupon code can be used by the other attendees.
• Maximum Limit – the maximum times the coupon code can be used. For single-use, set to 1. For unlimited use, leave the field empty.

Viewing coupon redemption reports

To view the coupon usage statistics go to Options > Export Coupon Usage or Attendees > Export > Contact Details + Money Spent.

The post Managing Coupons appeared first on Ticketing.events.

With the Custom Fields feature, you can create extra input fields to capture data from attendees.

These input fields are displayed on the page where attendees enter information while booking their tickets.

Setting up custom fields

To set the Custom Fields up, go to the Events page, find the event on the table, then go to Actions > Edit Event > Edit Tickets Page.

On the new page, scroll down to the Custom Fields section, then enter the questions you want the platform to ask.

Description of the fields

• Questions – enter what the app should ask.
• Mandatory – if set to Yes, the Question must be answered.
• Answer Type – the choice made here determines how the answer to the question is presented. See below.
• Options – this is relevant if the Answer Type requires it.
• Show On Attendee Table – if set to Yes, what was captured will be shown on the Attendees page.

All captured data can be exported to CSV files.

Answer Types

Access Codes

You can set up a custom field that forces a user to enter a valid code before they’re allowed to book a ticket.

The code acts like a password that grants access to a limited feature.

When a user fills out their details when booking a ticket, they would be prompted to enter the access code.

You would need to specify what those valid codes are in your account.

There are two ways of doing so. The codes can either be specified as comma-separated values, or from a remote CSV file.

Access Codes From CSV Files

This feature only works when using Google Sheets as the source of the data.

Note – the app will continually check for changes in the Google Sheets spreadsheet.

Open a new Google Sheet file.

In cell A1, ensure that it has a title named Codes.

In the other subsequent cells, enter the access codes you want.

After that, go to File > Share > Publish To The Web.

In the prompt that then appears, select the Link tab.

Select the sheet’s name, e.g. Sheet 1, then select Comma-separated Values (.csv).

Under the Published content and settings, choose the name of the sheet, then check the box Automatically republish when changes are made.

Click on the Publish button, then copy the share URL provided.

Back in your account, go to the Custom Fields section.

Under the Answer Type column, choose Access Code Remote.

Under the Options column, enter the Google Sheets URL that you copied.

Under the Questions column, enter any value that the user should be prompted with.

Access Codes From Comma-separated Values

Go to the Custom Fields section.

Under the Answer Type column, choose Access Code Sheet.

Under the Options column, enter comma-separated values that comprise the access codes.

Under the Questions column, enter any value that the user should be prompted with.

The post Setting Up Custom Fields appeared first on Ticketing.events.

From the Events page, find the event in the table, then go to Actions > Edit Tickets Page.

On the new page, edit the spreadsheet with your preferred settings.

Right-click the spreadsheet for more editing options, such as adding new rows or deleting them.

Re-arranging the order of tickets

To re-arrange the order of tickets, click on the row’s number, then drag the row to the desired position.

Once you are satisfied with the order, save the changes.

Descriptions of the fields

• Ticket Type – you can either set up Free Tickets or Paid Tickets
• Ticket Name – type the name of the ticket. This is required.
• Description – enter a description if necessary.
• Ticket Price – enter the price for the tickets. For free events, enter 0.00.
• Refundable – if set to Yes, and the payment gateway supports it, ticket buyers can request refunds in an automated way.
• Tickets Available – if a number is specified, this will put a limit on the maximum number of tickets available for sale for the corresponding ticket name.
• Minimum Tickets Per Attendee – if a number is specified, the ticket buyer will need to buy tickets in the minimum quantity specified.
• Maximum Tickets Per Attendee – if a number is specified, the ticket buyer will need to buy tickets whose quantity does not exceed what is specified. Note – the number specified does not stop the same attendee from purchasing the ticket multiple times. For stricter limits, set a restriction.
• Private Ticket – if set to Yes, no one outside your ticketing.events account can view it
• When Available – if a specific date & time is chosen, the ticket will be available for that specific day & time only. Other restrictions, such as the Tickets Available, will also only apply to the specified period. Note: if your event only has a single date and time, the When Available option should not be used.
• Start Sale On – if you want ticket sales to start at a future date, enter the desired date. This is an optional field. Leave it blank unless you want a specific start date.
• End Sale On – if you want ticket sales to end at a future date, enter the desired date. This is an optional field. Leave it blank unless you want a specific end date.

If Refundable is set to Yes on the ticket setup spreadsheet, choose how much of the refund should be made.

Setting ticket restrictions

You can set a limit on the number of tickets a single person can book based on a number of criteria, such as email addresses, email domains, previous reservations, etc.

Learn more about ticket access and restrictions.

Viewing ticket sales

From the Events page, on the table, click on the numbers under the Tickets Sold column.

On the page that follows, the ticket sales table will show some statistics, such as the one shown below.

At the top-right of the page, under the Actions menu, there are options to reset the tickets, prepare for the event, or view reports.

Descriptions of the options

• Reset Tickets – this option will make all validated tickets valid again.
• Event Preparation – this option will take you to a to-do list for the event once the ticket sales are over

The post Managing Tickets appeared first on Ticketing.events.

In order to sell or issue tickets, see an example, with ticketing.events, you first need to create the event.

Your event listing will be shown on three pages.

• The first page shows promotional images, a countdown, and basic event details. See an example.
• The second page shows the event’s description, venue, and optional details such as sponsors, and agenda details. See an example.
• The third page shows the tickets available for booking. See an example. The ticket reservation wizard can be embedded on other websites.

The logo and theme colors are customizable on an event’s listing pages and on the e-tickets issued. See an example.

Creating An Event

To create an event, go to the Events page.

On this page, go to the Actions > Create Event button.

In the pop-up, enter the event’s title then click on the Create button.

Event Dates & Time

On the new page, fill out the event’s basic details such as date, time, and timezone.

Cover Photos

Optionally, add large promotional cover photos.

At the top of the page, go to Actions, then choose one of the edit options to continue editing other attributes of the event.

To view what the listing page looks like click on the View option.

Event Description

From the Event Details page, add an event description, and optionally a link to a Youtube or Vimeo video.

Venue Details

Under the Venue section, add your venue details, for a physical location, which will then be displayed as a map.

You can also enable What3Words to help customers share and find the venue using three memorable words.

If the event spans multiple days, you can enable the lodging integration to help customers find hotels and other places to lodge.

If your event is virtual (held online only), indicate it as such, then enter the meeting’s URL and access instructions.

Note – for virtual events, the e-tickets sent do not include a QR code.

Agenda

If the event has a schedule, you can define the start and end times, etc.

Sponsors

Add logos of the sponsors if applicable.

Tickets

From the Events Tickets page, enter details about the tickets as described here on the Managing Tickets page.

Coupons

If you are charging for the tickets, you can create various types of coupons as described here on the Managing Coupons page.

Coupons

Set up questions and answers to issues customers generally enquire or may enquire about.

Terms & Conditions

You can add your own terms and conditions for the sales of the tickets, attendance, etc.

Custom Fields

You can capture more data by setting up custom form fields that should be filled out by when tickets are being booked.

Viewing The Event Page

Once you have published the event, from the Events page, go to the table and then find the event that you’re interested in.

Go to its Action menu, then click on the View Event option.

Copy the URL of the event page and share it on your promotional channels.

Pausing an Event

By pausing an event, you make your event page inaccessible thereby stopping ticket sales.

To pause an event, change it’s status from Live to Not Published.

From the Events page, on the events table, under the Status column, click on the Live button then follow the prompts to change it status.

To un-pause the event simply click the Not Published button and change it to Live.

The post Creating Events appeared first on Ticketing.events.